Customer Relationship Executive

Job Summary:
The Guest Relationship Manager (GRM)/Executive ensures outstanding guest experiences by providing excellent
customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge
between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

Working Conditions:
Flexibility to work in shifts, including weekends and holidays.
Work Locations:
Bangalore: Indiranagar, JP Nagar, HSR, Yelahanka

Key Responsibilities:
Guest Experience Management:
1) Greet and welcome guests, ensuring a warm and friendly atmosphere.
2) Anticipate guest needs and tailor personalized experiences to enhance satisfaction.
3) Issue Resolution
4) Handle guest complaints or concerns in a professional, efficient manner.
5) Coordinate with other departments to resolve issues promptly.
6) Follow up with guests to ensure all concerns are addressed satisfactorily.
7) Relationship Management
8) Build and maintain strong relationships with repeat guests.
9) Collect and analyze guest feedback to identify trends and areas for improvement.
10) Implement initiatives to increase guest loyalty and retention.
11) Team Coordination
12) Train and guide front-line staff on best practices in customer service.
13) Ensure staff adhere to service standards and uphold the company’s values.
14) Communicate guest expectations and preferences to relevant departments.
15) Operational Excellence
16) Oversee the seamless execution of daily guest-facing operations.
17) Maintain accurate records of guest interactions, complaints, and preferences.
18) Assist in promotional activities or special events for guests.
19) Reporting & Analysis
20) Generate reports on guest satisfaction, trends, and service performance.
21) Develop strategies to improve the overall guest experience based on insights.
22) Qualifications and Skills:
23) Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
24) Experience: 1-3 years in a customer service or hospitality role.

Skills:
1) Excellent communication and interpersonal skills.
2) Proficiency in CRM software and MS Office Suite.
3) Multitasking and organizational skills.
4) Ability to work in a fast-paced, dynamic environment.

Personal Attributes:
1) Empathy and a customer-first attitude.
2) Attention to detail and a proactive approach.
3) Professional demeanour and appearance.

Interested candidate please share your resume to
chidananda@manpower.co.in;
8951710782 (WhatsApp)

Best Regards,
HR
Manpower Group