Customer Service Representativehjk

Job Title:
Customer Service Representative for Shipping and Logistics

Overview of the Company:
Our company is a leading provider of shipping and logistics services, dedicated to providing excellent customer service and efficient transportation solutions.

Key Responsibilities:
- Take incoming calls from customers and provide assistance with inquiries and concerns
- Prepare and provide accurate quotations for shipping and logistics services
- Proactively reach out to customers to develop new business opportunities and maintain existing relationships
- Willingness to participate in training programs to enhance product knowledge and customer service skills

Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in providing information and processing orders

- Proven ability to multi-task and work efficiently in a fast-paced environment
- Proficiency in using customer relationship management (CRM) software
- High school diploma or equivalent; additional certifications in customer service or logistics is a plus