Discuss the various dimensions of quality in the healthcare sector and how each dimension contributes to overall patient care and experience

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Operations Management

Q1. DMart is a well-known retail chain that has gained popularity for its DMart Ready service, an online platform for grocery shopping. One of the critical aspects that contribute to its success is its robust inventory management system. Describe the concept of DMart Ready and how it differs from the traditional DMart physical stores by listing down the various inventory management techniques prevalent in the retail industry. Also, discuss the key components and strategies employed by DMart Ready in its inventory management system to ensure efficient operations and customer satisfaction.

Q2. Explain the fundamental concept of the Theory of Constraints (TOC) and its significance in optimizing manufacturing processes. Considering a suitable example, describe the key principles of the TOC philosophy and how it can be applied to synchronous manufacturing to enhance production scheduling. Also illustrate how the concept of DBR helps in improving overall system performance, reducing lead times, and increasing throughput in manufacturing environments (Assume any industry).

Q3. In a big multi-specialty hospital, quality management plays a pivotal role in ensuring patient satisfaction and safety. Quality management tools are vital for achieving operational excellence and maintaining high standards of healthcare services. Additionally, the operations manager has a crucial role in overseeing quality control.

(a) Explain the role of an operations manager in implementing and monitoring quality control measures in the hospital.

(b) Discuss the various dimensions of quality in the healthcare sector and how each dimension contributes to overall patient care and experience.

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