IT TECHNICIAN CUM ADMIN

IT TECHNICIAN CUM CUSTOMER SERVICE
Responsibilities
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Answer and direct phone calls
• Write and distribute email, correspondence memos, letters, faxes and forms
• Keeping good communication with clients
• Answering the inquiries, receive application and apply for them.
Requirements and skills
• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problemsolving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, engineering or relevant field
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Languages Required- English (Must speak and write), Bangla & Hindi