Non Voice Executive Chat and Email Process
07-08-2025 09:04 Jobs Chennai 11 views Reference: 49897
Location: Chennai
Salary: ₹30,000 Negotiable
Non Voice Executive Chat and Email Process
Job Description
Experience: 3 to 7 yrs
Salary: Best in Industries
Education: Any Basic Degree
What You will do:
Customer Communication: Primarily handle customer inquiries and resolve issues through non-voice channels like email, live chat, and ticketing systems. This includes drafting clear, concise, and grammatically correct responses.
Problem Resolution: Carefully read and understand customer concerns to identify the root cause of issues and provide accurate, timely, and effective solutions.
Information Provision: Clearly explain products, services, policies, and procedures to customers in a way that is easy to understand.
Documentation: Accurately log all customer interactions and details into the CRM system, ensuring complete and precise records.
Adherence to Standards: Follow company guidelines, policies, and quality standards for all customer interactions, maintaining a professional and helpful tone.
Cross-functional Collaboration: Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring seamless customer resolution.
Ready to take the leap
HR - Maria
88708 33430
infohrmaria04@gmail.com
