Voice Process Jobs Await Respond Help Achieve

Voice Process Jobs Await Respond Help Achieve

Job Description

Experience: 3 to 7 yrs

Salary: Based on Previous Experience

Education: Any Basic Degree

What You will do:

Be the Voice of the Brand: You will answer a large number of incoming and/or outgoing consumer calls, offering assistance, responding to questions, and resolving problems with professionalism and a helpful demeanor.

Real-Time Problem-Solving: To guarantee first-call resolution, you will actively listen to client concerns, promptly determine the underlying source of the problem, and offer precise, prompt, and efficient solutions.

Uphold High Standards: You will make sure that all written and verbal communications follow our company's quality and compliance guidelines while keeping a cheerful, professional, and straightforward tone.

Drive Customer Satisfaction: You will work to meet and surpass the first-call resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT) key performance indicators (KPIs).

Ready to take the leap

HR - Maria

88708 33430

infohrmaria04@gmail.com