Malayalam Voice Process Executive Freshers & Experience Apply

Malayalam Voice Process Executive – Freshers & Experience Apply

Location: Chennai

Job Type: Full-Time

Experience: 0 to 3 Years

Salary: 12,000 – 18,000 per month + Incentives (Based on Interview)

Language Requirement: Fluent in Malayalam + Basic English

Job Description:

We are hiring Malayalam Voice Process Executives for a reputed BPO company in Chennai. The role involves handling inbound and outbound calls to assist Malayalam-speaking customers. Candidates should have good verbal communication in Malayalam, basic computer knowledge, and the ability to resolve customer queries politely and professionally.

This is a full-time voice process role where you will act as the first point of contact for the customer, address concerns, provide information, and ensure customer satisfaction.

Responsibilities:

• Handle customer calls in Malayalam (inbound/outbound)

• Provide accurate information and resolve queries

• Maintain call records and follow call scripts if required

• Escalate unresolved issues to the concerned team

• Work as part of a team to meet daily targets

Qualification & Eligibility:

• Minimum: Higher Secondary (12th Pass) / Any Degree

• Must be fluent in spoken Malayalam

• Basic knowledge of computers and call center etiquette

• Willingness to work in rotational shifts

Skills Required:

• Good communication in Malayalam

• Patience, politeness, and active listening skills

• Ability to multitask and handle calls professionally

• Basic understanding of customer service and support

Perks and Benefits:

• Fixed weekly off

• Incentive structure based on performance

• Paid training provided

• PF, ESI, and statutory benefits

• Clean and friendly work environment

• Cafeteria access for in-office employees

To Apply, Contact HR Sofia 8220184451