Multinational BPO Semi Voice Process Executive

Multinational BPO Semi Voice Process Executive

Job Description

Experience: 4 to 7 yrs

Salary: Based on Previous Experience

Challenges:

Voice conversations and digital channels (such as chat and email) must transfer seamlessly as the customer experience landscape quickly shifts to a blended, omnichannel support paradigm. The future requires Semi-Voice Process Executives who are proficient in both written and spoken language to provide prompt, accurate, and compassionate resolution in all media. Our goal is to pioneer integrated customer support by providing outstanding customer assistance across all platforms.

What you will do:

Managing a variety of consumer contacts will be your responsibility. In addition to accurately and quickly responding to customer enquiries via email, live chat, or other non-voice channels, your main responsibilities will involve managing a certain amount of incoming or outgoing voice calls for difficult issues or escalations. You will keep thorough records of every conversation, handle client issues across both channels, and uphold strict standards for written grammar and spoken intelligibility. In order to maximise client satisfaction, your flexibility, effective communication abilities, and dedication to multi-channel service will be crucial.

We invite you to apply and explore this exciting opportunity!

Warm Regards,

HR - Maria

88708 33430

infohrmaria04@gmail.com