Start Your Career in Customer Support Join as a Non-Voice Executive

Start Your Career in Customer Support Join as a Non-Voice Executive

Job Title: Non-Voice Process Executive (Email & Chat Support)

Location: Chennai, Tamil Nadu
Industry: BPO / Customer Support
Experience: 0 – 2 Years
Salary Range: 15,000 – 20,000 per month

Job Overview

We are looking for energetic and detail-oriented individuals to join our Non-Voice Support Team specializing in Email and Chat communication. As a Non-Voice Process Executive, you'll be the first point of contact for our customers—resolving queries efficiently, professionally, and with a customer-first attitude.

Key Responsibilities

• Handle customer queries via email and live chat platforms

• Provide accurate information and appropriate solutions in a timely manner

• Maintain detailed records of customer interactions

• Escalate unresolved issues to the relevant internal departments

• Ensure customer satisfaction and maintain service level standards

• Follow communication procedures, guidelines, and policies

Required Skills

• Excellent written communication skills in English

• Strong typing skills (minimum 30-40 WPM)

• Good comprehension and problem-solving ability

• Basic knowledge of MS Office tools and web-based systems

• Ability to work in rotational shifts (including weekends, if required)

• Attention to detail and a strong sense of responsibility

Educational Qualifications

• Minimum Qualification: Any Graduate (Any Stream)

• Freshers are welcome to apply

• Candidates with up to 2 years of relevant experience preferred

Work Schedule

• Shift Timings: Rotational shifts (Day & Night shifts may be applicable)

• Work Days: 5 days a week

Work Mode

• Work Location: Chennai
  

Why Join Us?

• Opportunity to start your career in a reputed BPO/IT support environment

• Training provided for freshers

• Fast-paced, friendly, and growth-oriented work culture

• Attractive incentives for top performers

Regards ,

Sofia HR,

8220184451